Managerial approaches towards service quality : the case of three service organisations
Ebrahim Soltani, Pei-Chun Lai, Robert van der Meer and Terry M. Williams
| Year of publication: |
2008
|
|---|---|
| Authors: | Soltani, Ebrahim ; Lai, Pei-Chun ; Meer, Robert van der ; Williams, Terry M. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 9/10, p. 1397-1412
|
| Subject: | Dienstleistungsqualität | Service quality | Führungspersönlichkeit | Leadership personality | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003802453