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~person:"Allard, Thomas"
~person:"Chebat, Jean-Charles"
~person:"Noussair, Charles"
~subject:"Beschwerdemanagement"
~subject:"Bildungsniveau"
~subject:"Cognition"
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emotions
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behavioral economics
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Allard, Thomas
Chebat, Jean-Charles
Noussair, Charles
Prayag, Girish
3
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2
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Does happiness raise test scores : does fear lower them : experimental evidence
Noussair, Charles
;
Seaback, Kierstin
- In:
Journal of economic studies
50
(
2023
)
8
,
pp. 1637-1646
Persistent link: https://www.econbiz.de/10014428626
Saved in:
2
Negative reviews, positive impact : consumer empathetic responding to unfair word of mouth
Allard, Thomas
;
Dunn, Lea H.
;
White, Katherine
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012231631
Saved in:
3
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
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4
Modeling online consumer behavior : preeminence of
emotions
and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
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