Chikazhe, Lovemore; Makanyeza, Charles; Chigunhah, Blessing - In: Cogent Business & Management 8 (2021) 1, pp. 1-19
direct positive effect on customer loyalty. Service quality and corporate image were each found to partially mediate the … effect of customer satisfaction on customer loyalty. Gender, age, education and income were found not to moderate the effect … mediators and moderators of the customer satisfaction-customer loyalty relationship within the banking sector. As a result …