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~person:"Aman-Ullah, Attia"
~person:"Jiang, Yangyang"
~person:"Wieseke, Jan"
~subject:"Business-to-business marketing"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Business-to-business marketing
Unternehmenskultur
Beziehungsmarketing
26
Relationship marketing
26
Customer satisfaction
10
Kundenzufriedenheit
10
Salespeople
10
Verkaufspersonal
10
Consumer behaviour
9
Konsumentenverhalten
9
Corporate culture
5
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Employee retention
4
Germany
4
Mitarbeiterbindung
4
Reisevermittler
4
Travel agency
4
Arbeitszufriedenheit
3
Emotion
3
Job satisfaction
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
Arbeitsverhalten
2
B-to-B-Marketing
2
Customer integration
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Erfolgsfaktor
2
Firm performance
2
Kundenintegration
2
Organizational identification
2
Personality psychology
2
Persönlichkeitspsychologie
2
Sales performance
2
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Article in journal
Graue Literatur
Aufsatz in Zeitschrift
6
Arbeitspapier
1
Non-commercial literature
1
Working Paper
1
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English
7
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Aman-Ullah, Attia
Jiang, Yangyang
Wieseke, Jan
Svensson, Göran
11
Kowalkowski, Christian
7
Terho, Harri
7
Keränen, Joona
6
Naudé, Peter
6
Casidy, Riza
5
Itani, Omar S.
5
Schwepker, Charles H. <Jr.>
5
Andersen, Poul Houman
4
Burton, Jamie
4
Bush, Alan J.
4
Gil Saura, Irene
4
Good, Megan C.
4
Guo, Chiquan
4
Ivens, Björn Sven
4
Jalkala, Anne
4
Krafft, Manfred
4
La Rocca, Antonella
4
Nyadzayo, Munyaradzi W.
4
Raddats, Chris
4
Rodriguez, Michael
4
Ulaga, Wolfgang
4
Ulkuniemi, Pauliina
4
Visentin, Marco
4
Wang, Yong Jian
4
Agnihotri, Raj
3
Barry, James M.
3
Blut, Markus
3
Chatterjee, Sheshadri
3
Echchakoui, Saïd
3
Eggert, Andreas
3
Fombelle, Paul W.
3
Grewal, Dhruv
3
Grewal, Rajdeep
3
Huang, Ying
3
Høgevold, Nils
3
Høgevold, Nils M.
3
Kalra, Ashish
3
Karjaluoto, Heikki
3
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Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing letters : a journal of research in marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
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ECONIS (ZBW)
7
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date (oldest first)
1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
3
A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
Saved in:
4
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
5
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
6
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
7
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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