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~person:"Aman-Ullah, Attia"
~person:"Jiang, Yangyang"
~person:"Wieseke, Jan"
~subject:"Customer satisfaction"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Customer satisfaction
Unternehmenskultur
Beziehungsmarketing
26
Relationship marketing
26
Kundenzufriedenheit
10
Salespeople
10
Verkaufspersonal
10
Consumer behaviour
9
Konsumentenverhalten
9
Corporate culture
5
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Employee retention
4
Germany
4
Mitarbeiterbindung
4
Reisevermittler
4
Travel agency
4
Arbeitszufriedenheit
3
Emotion
3
Job satisfaction
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
Arbeitsverhalten
2
B-to-B-Marketing
2
Business-to-business marketing
2
Customer integration
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Erfolgsfaktor
2
Firm performance
2
Kundenintegration
2
Organizational identification
2
Personality psychology
2
Persönlichkeitspsychologie
2
Sales performance
2
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Article
12
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2
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Article in journal
Graue Literatur
Aufsatz in Zeitschrift
12
Arbeitspapier
2
Non-commercial literature
2
Working Paper
2
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1
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English
14
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Aman-Ullah, Attia
Jiang, Yangyang
Wieseke, Jan
Han, Heesup
32
Mattila, Anna S.
19
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Wong, IpKin Anthony
14
Hyun, Sunghyup Sean
13
Balaji, M. S.
12
Bilgihan, Anil
12
Gustafsson, Anders
12
Kim, Wansoo
12
Klaus, Philipp
12
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Van Vaerenbergh, Yves
10
Aksoy, Lerzan
9
Blut, Markus
9
Casidy, Riza
9
Gong, Taeshik
9
Grégoire, Yany
9
Homburg, Christian
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Keiningham, Timothy
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
Tanford, Sarah
9
Ahn, Jiseon
8
Bruhn, Manfred
8
Lee, Choong-Ki
8
McColl-Kennedy, Janet R.
8
Prybutok, Victor R.
8
Pérez, Andrea
8
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Journal of marketing
3
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of personal selling & sales management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
14
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
3
A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
Saved in:
4
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
5
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
6
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
7
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
8
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
9
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
10
Implementing the marketing concept at the employee-customer interface : the role of customer need knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
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