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~person:"Aman-Ullah, Attia"
~person:"Jiang, Yangyang"
~person:"Wieseke, Jan"
~subject:"Unternehmenskultur"
~subject:"customer satisfaction"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Unternehmenskultur
customer satisfaction
Beziehungsmarketing
26
Relationship marketing
26
Customer satisfaction
10
Kundenzufriedenheit
10
Salespeople
10
Verkaufspersonal
10
Consumer behaviour
9
Konsumentenverhalten
9
Corporate culture
5
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Employee retention
4
Germany
4
Mitarbeiterbindung
4
Reisevermittler
4
Travel agency
4
Arbeitszufriedenheit
3
Emotion
3
Job satisfaction
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
personal selling
3
Arbeitsverhalten
2
B-to-B-Marketing
2
Business-to-business marketing
2
Customer integration
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Erfolgsfaktor
2
Firm performance
2
Kundenintegration
2
Organizational identification
2
Personality psychology
2
Persönlichkeitspsychologie
2
Sales performance
2
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Article
7
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1
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Article in journal
Graue Literatur
Aufsatz in Zeitschrift
7
Arbeitspapier
1
Non-commercial literature
1
Working Paper
1
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English
8
Author
All
Aman-Ullah, Attia
Jiang, Yangyang
Wieseke, Jan
Fongsuwan, Wanno
4
Fornell, Claes
4
Rahimi, Roya
4
Anber Abraheem Shlash Mohammad
3
Blomme, Robert J.
3
Gong, Taeshik
3
Honyenuga, Ben Q.
3
Makanyeza, Charles
3
Mithas, Sunil
3
Morgeson, Forrest V., III.
3
Popp, Bastian
3
Vinh Van Thai
3
Woratschek, Herbert
3
Abdelmoety, Ziad Hassan
2
Aboul-Dahab, Sameh
2
Agag, Gomaa
2
AlNajem, Mohamad N.
2
Auh, Seigyoung
2
Bilgihan, Anil
2
Bolton, Ruth N.
2
Casadesús, Martí
2
Chaker, Nawar N.
2
Cham Tat Huei
2
Chiguvi, Douglas
2
Christ, Oliver
2
Dah, Helen M.
2
Devesh, Sonal
2
Di Mascio, Rita
2
Dick, Rolf van
2
Fatima, Johra Kayeser
2
Fombelle, Paul W.
2
Gustafsson, Anders
2
Ha Thu Nguyen
2
Han, Heesup
2
Haumann, Till
2
Haverila, Matti J.
2
Horbel, Chris
2
Hult, G. Tomas M.
2
Hwang, Jinsoo
2
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Journal of marketing
2
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing letters : a journal of research in marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
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ECONIS (ZBW)
8
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
3
A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
Saved in:
4
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
5
Engaging customers in coproduction processes : how value-enhancing and intensity-reducing communication strategies mitigate the negative effects of coproduction intensity
Haumann, Till
;
Güntürkün, Pascal
;
Schons, Laura Marie
; …
- In:
Journal of marketing
79
(
2015
)
6
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011410742
Saved in:
6
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
7
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
8
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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