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~person:"Aman-Ullah, Attia"
~person:"Jiang, Yangyang"
~person:"Wieseke, Jan"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Unternehmenskultur
Beziehungsmarketing
26
Relationship marketing
26
Customer satisfaction
10
Kundenzufriedenheit
10
Salespeople
10
Verkaufspersonal
10
Consumer behaviour
9
Konsumentenverhalten
9
Corporate culture
5
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
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Employee retention
4
Germany
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Mitarbeiterbindung
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Reisevermittler
4
Travel agency
4
Arbeitszufriedenheit
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Emotion
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Job satisfaction
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Zahlungsbereitschaftsanalyse
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customer satisfaction
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personal selling
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Arbeitsverhalten
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B-to-B-Marketing
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Business-to-business marketing
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Customer integration
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Dienstleistungsmarketing
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Dienstleistungssektor
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Erfolgsfaktor
2
Firm performance
2
Kundenintegration
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Organizational identification
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Personality psychology
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Persönlichkeitspsychologie
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Aman-Ullah, Attia
Jiang, Yangyang
Wieseke, Jan
Rahimi, Roya
3
Abdelmoety, Ziad Hassan
2
Aboul-Dahab, Sameh
2
Agag, Gomaa
2
Christ, Oliver
2
Dick, Rolf van
2
Fombelle, Paul W.
2
Iglesias, Oriol
2
Ivanova-Gongne, Maria
2
Madhani, Pankaj M.
2
Trim, Peter R. J.
2
Ullrich, Johannes
2
Abdul-Halim Bin Abdul-Majid
1
Al Shalabi, Feras Suliman
1
Alfara, Alia'a Ibrahim
1
Almeida, Victor
1
Alsayegh, Maha Faisal
1
Altinigne, Nesenur
1
Anand, Sandip
1
Ang, Lawrence
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Aydin, Bulent
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Aziz, R. Abd El
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Balaji, M. S.
1
Barwise, Patrick
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Basirat, Mehdi
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Basly, Sami
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Beatty, Sharon E.
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Becker, D'Arcy
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Beeler, Lisa L.
1
Bejou, David
1
Beleiu, Ioana
1
Berthon, Pierre R.
1
Beverland, Michael B.
1
Bhattacharya, C. B.
1
Bingemer, Stephan
1
Blomme, Robert J.
1
Blut, Markus
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International journal of hospitality management
1
Journal of business research : JBR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing letters : a journal of research in marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
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ECONIS (ZBW)
5
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
Saved in:
3
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
4
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
5
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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