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~person:"Aman-Ullah, Attia"
~person:"Jiang, Yangyang"
~person:"Wieseke, Jan"
~subject:"Unternehmenskultur"
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Unternehmenskultur
Beziehungsmarketing
29
Relationship marketing
29
Customer satisfaction
12
Kundenzufriedenheit
12
Salespeople
10
Verkaufspersonal
10
Consumer behaviour
9
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customer satisfaction
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personal selling
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Aman-Ullah, Attia
Jiang, Yangyang
Wieseke, Jan
Madhani, Pankaj M.
3
Rahimi, Roya
3
Wenzel, Peter
3
Abdelmoety, Ziad Hassan
2
Aboul-Dahab, Sameh
2
Agag, Gomaa
2
Alsayegh, Maha Faisal
2
Bingemer, Stephan
2
Bruhn, Manfred
2
Christ, Oliver
2
Dawson, Charlie
2
Dick, Rolf van
2
Fjuk, Annita
2
Fombelle, Paul W.
2
Gleitsmann, Beate M.
2
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Michelli, Joseph A.
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Ohlwein, Martin
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Papke, Edgar
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Qureshi, M. N.
2
Rahman, Rashida Abdul
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Rahman, Zillur
2
Rashidah Kamarulzaman
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Schmoll, Anton
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International journal of hospitality management
1
Journal of business research : JBR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing letters : a journal of research in marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
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ECONIS (ZBW)
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
3
A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
Saved in:
4
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
5
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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