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~person:"Aman-Ullah, Attia"
~person:"Wieseke, Jan"
~source:"econis"
~subject:"Services marketing"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Services marketing
Unternehmenskultur
Beziehungsmarketing
23
Relationship marketing
23
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Employee retention
4
Germany
4
Mitarbeiterbindung
4
Reisevermittler
4
Travel agency
4
Arbeitszufriedenheit
3
Corporate culture
3
Job satisfaction
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
B-to-B-Marketing
2
Business-to-business marketing
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Erfolgsfaktor
2
Firm performance
2
Organizational identification
2
Sales performance
2
Service industry
2
Success factor
2
Unternehmenserfolg
2
customer loyalty
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Article in journal
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English
5
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Aman-Ullah, Attia
Wieseke, Jan
Grönroos, Christian
6
Lusch, Robert F.
5
Huang, Ming-Hui
4
Vargo, Stephen L.
4
Harris, Lloyd C.
3
Helmig, Bernd
3
Rahimi, Roya
3
Abdelmoety, Ziad Hassan
2
Aboul-Dahab, Sameh
2
Agag, Gomaa
2
Akaka, Melissa Archpru
2
Alexander Joseph Ibnu Wibowo
2
Beatty, Sharon E.
2
Bolton, Ruth N.
2
Christ, Oliver
2
Corsten, Hans
2
Dev, Chekitan S.
2
Dick, Rolf van
2
Enke, Margit
2
Fombelle, Paul W.
2
Furrer, Olivier
2
Gummerus, Johanna
2
Gursoy, Dogan
2
Hansen, John D.
2
Holloway, Betsy Bugg
2
Iglesias, Oriol
2
Ivanova-Gongne, Maria
2
Jaakkola, Elina
2
Jiang, Yangyang
2
Jones, Tim
2
Kaur, Gunjeet
2
Kowalkowski, Christian
2
Lemon, Katherine N.
2
Liu, Matthew Tingchi
2
Madhani, Pankaj M.
2
McColl-Kennedy, Janet R.
2
Mikolon, Sven
2
Ndubisi, Nelson Oly
2
Ngo, Liem Viet
2
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International journal of hospitality management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing letters : a journal of research in marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
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ECONIS (ZBW)
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
3
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
4
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
5
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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