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~person:"Aman-Ullah, Attia"
~person:"Wieseke, Jan"
~subject:"Customer satisfaction"
~subject:"Mitarbeiterbindung"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Customer satisfaction
Mitarbeiterbindung
Unternehmenskultur
Beziehungsmarketing
23
Relationship marketing
23
Salespeople
10
Verkaufspersonal
10
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Employee retention
4
Germany
4
Reisevermittler
4
Travel agency
4
Arbeitszufriedenheit
3
Corporate culture
3
Job satisfaction
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
B-to-B-Marketing
2
Business-to-business marketing
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Erfolgsfaktor
2
Firm performance
2
Organizational identification
2
Sales performance
2
Service industry
2
Services marketing
2
Success factor
2
Unternehmenserfolg
2
customer loyalty
2
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3
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Article
10
Book / Working Paper
2
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Article in journal
Graue Literatur
Aufsatz in Zeitschrift
10
Arbeitspapier
2
Non-commercial literature
2
Working Paper
2
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1
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1
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English
12
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Aman-Ullah, Attia
Wieseke, Jan
Han, Heesup
32
Prentice, Catherine
20
Mattila, Anna S.
19
Svensson, Göran
19
Gil Saura, Irene
15
Wong, IpKin Anthony
15
Hyun, Sunghyup Sean
13
Balaji, M. S.
12
Bilgihan, Anil
12
Gustafsson, Anders
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Barnes, Donald C.
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Bang, Nguyen
10
Evanschitzky, Heiner
10
Van Vaerenbergh, Yves
10
Aksoy, Lerzan
9
Blut, Markus
9
Casidy, Riza
9
Gong, Taeshik
9
Grégoire, Yany
9
Homburg, Christian
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Keiningham, Timothy
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
Tanford, Sarah
9
Ahn, Jiseon
8
Bruhn, Manfred
8
Johnson, Lester W.
8
Lee, Choong-Ki
8
McColl-Kennedy, Janet R.
8
Narteh, Bedman
8
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Journal of marketing
3
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
International journal of hospitality management
1
Journal of personal selling & sales management
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
12
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
3
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
4
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
5
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
6
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
7
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
8
Implementing the marketing concept at the employee-customer interface : the role of customer need knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
9
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
10
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
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