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~person:"Aman-Ullah, Attia"
~person:"Wieseke, Jan"
~subject:"Reisevermittler"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Reisevermittler
Unternehmenskultur
Beziehungsmarketing
23
Relationship marketing
23
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Employee retention
4
Germany
4
Mitarbeiterbindung
4
Travel agency
4
Arbeitszufriedenheit
3
Corporate culture
3
Job satisfaction
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
B-to-B-Marketing
2
Business-to-business marketing
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Erfolgsfaktor
2
Firm performance
2
Organizational identification
2
Sales performance
2
Service industry
2
Services marketing
2
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Unternehmenserfolg
2
customer loyalty
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6
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Aman-Ullah, Attia
Wieseke, Jan
Rahimi, Roya
3
Abdelmoety, Ziad Hassan
2
Aboul-Dahab, Sameh
2
Agag, Gomaa
2
Castellanos Verdugo, Mario
2
Christ, Oliver
2
Dick, Rolf van
2
Díaz Martín, Ana María
2
Fombelle, Paul W.
2
Garcia-Agreda, Sergio
2
Ha, Hong Youl
2
Homburg, Christian
2
Hoyer, Wayne D.
2
Huang, Leo
2
Iglesias, Oriol
2
Ivanova-Gongne, Maria
2
Jiang, Yangyang
2
Kraus, Florian
2
Madhani, Pankaj M.
2
Rajaobelina, Lova
2
Roberts-Lombard, M.
2
Suárez Álvarez, Leticia
2
Trim, Peter R. J.
2
Ullrich, Johannes
2
Vega Vázquez, Manuela
2
Viljoen, Kim
2
Vázquez Casielles, Rodolfo
2
Ángeles Oviedo-García, Maria de los
2
Abdul-Halim Bin Abdul-Majid
1
Abou-Shouk, Mohamed
1
Al Shalabi, Feras Suliman
1
Al-Hyari, Khalil
1
Al-Weshah, Ghazi A.
1
Alfara, Alia'a Ibrahim
1
Algharabat, Raed
1
Alhammad, Fwwaz
1
Almeida, Victor
1
Alnsour, Muhammed S.
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
International journal of hospitality management
1
Journal of marketing
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
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ECONIS (ZBW)
7
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
3
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
4
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
5
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
6
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
7
Marktorientierung als Erfolgsfaktor in Dienstleistungsunternehmen : Anwendung und Erfolgswirkung der Marktorientierung im Tourismusbereich
Lingenfelder, Michael
;
Wieseke, Jan
;
Kraus, Florian
; …
- In:
Tourismus-Journal : Zeitschrift für …
8
(
2004
)
3
,
pp. 305-319
Persistent link: https://www.econbiz.de/10003357079
Saved in:
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