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~person:"Amenuvor, Fortune Edem"
~person:"Schoefer, Klaus"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
3
Customer satisfaction
3
Relationship marketing
3
Consumer behaviour
2
Customer integration
2
Customer participation
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenintegration
2
Service quality
2
Beschwerdemanagement
1
Complaint management
1
Customer participation value
1
Customer participation worth
1
Hedonic value
1
Positive psychological capital
1
Service recovery
1
SmartPLS
1
Social bonding
1
Stress
1
Structural bonding
1
Utilitarian value
1
Work stress
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customer participation
1
dark side
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negative feelings
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role stress
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service co-development
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Amenuvor, Fortune Edem
Schoefer, Klaus
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
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2
Anokhin, Sergey Alexander
2
Costers, Annelies
2
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2
Le Nguyen Hau
2
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2
Morgan, Todd
2
Pham Ngoc Thuy
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Rho, Taeseok
2
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2
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2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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International journal of bank marketing
1
Journal of retailing and consumer services
1
Journal of service research
1
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ECONIS (ZBW)
3
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1
Examining the relationship between customer bonding,
customer
participation
, and customer satisfaction
Yi, Ho Taek
;
Yeo, Chankoo
;
Amenuvor, Fortune Edem
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648843
Saved in:
2
Is
customer
participation
always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
3
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
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