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~person:"Ammann, Paul"
~subject:"Beschwerdemanagement"
~subject:"Kundenbindung"
~type:"book"
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Ammann, Paul
Stauss, Bernd
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Grundlagen des After Sales Marketing
Pepels, Werner
(
ed.
);
Ammann, Paul
(
contributor
)
-
2014
-
3., aktualisierte u. erw. Aufl.
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