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~person:"Andrews, Ron"
~person:"Pantouvakis, Angelos"
~subject:"Forschung"
~subject:"Griechenland"
~subject:"Unternehmenskultur"
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Forschung
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Quality management
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Qualitätsmanagement
11
Firm performance
4
Performance measurement
4
Performance-Messung
4
Unternehmenserfolg
4
Dienstleistungsqualität
3
Greece
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Service quality
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Standardization
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performance
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total quality management
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Andrews, Ron
Pantouvakis, Angelos
Psomas, Evangelos L.
8
Fotopoulos, Christos V.
7
Haffar, Mohamed
6
Gotzamani, Katerina
5
Psomas, Evangelos
5
Al-Karaghouli, Wafi
4
Bolboli, Seyed Amir
4
Bouranta, Nancy
4
Bäckström, Ingela
4
He, Zhen
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Lütke, Oliver
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Moschidis, Odysseas
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Shuaib, Kabir Musa
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Vouzas, Fotis
4
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3
Djebarni, Ramdane
3
Ghoneim, Ahmad
3
Hutchins, David C.
3
Ingelsson, Pernilla
3
Ismyrlis, Vasileios
3
Lagrosen, Yvonne
3
Muthukumar, N.
3
Nachiappan, R. M.
3
Reiche, Markus
3
Sampaio, Paulo
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Saraiva, Pedro
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Sinha, Neena
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Vouzas, Fotis K.
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Zafiropoulos, Kostas
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Zee, Susan Mu-lan
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Al-Shamali, Ahmed
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Carvalho, André M.
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Carvalho, João Álvaro
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Chatzipetrou, Evrikleia
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Chatzoglou, Prodromos
2
Chatzoudes, Dimitrios
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Che Azlan Bin Taib
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Managing service quality : MSQ ; an international journal
2
Global business and organizational excellence : a review of research & best practices
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
5
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1
Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
Bouranta, Nancy
;
Psomas, Evangelos L.
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011648883
Saved in:
2
Exploring total quality management applications under uncertainty : a research agenda for the shipping industry
Pantouvakis, Angelos
;
Psomas, Evangelos
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 496-512
Persistent link: https://www.econbiz.de/10011587537
Saved in:
3
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
Saved in:
4
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
5
Capital One Banks on Six Sigma for strategy execution and culture transformation
Immaneni, Aravind
;
McCombs, Allen
;
Cheatham, Gus
; …
- In:
Global business and organizational excellence : a …
26
(
2006/07
)
6
,
pp. 43-54
Persistent link: https://www.econbiz.de/10003689209
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