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~person:"Andrews, Ron"
~person:"Pantouvakis, Angelos"
~subject:"Griechenland"
~subject:"Unternehmenskultur"
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Griechenland
Unternehmenskultur
Quality management
11
Qualitätsmanagement
11
Firm performance
4
Performance measurement
4
Performance-Messung
4
Unternehmenserfolg
4
Dienstleistungsqualität
3
Greece
3
Service quality
3
Standardisierung
3
Standardization
3
Customer satisfaction
2
Hafenwirtschaft
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Kundenzufriedenheit
2
Port management
2
Shipping
2
performance
2
total quality management
2
Air passenger transport
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Air transport
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Airline
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Airline passenger satisfaction
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Andrews, Ron
Pantouvakis, Angelos
Psomas, Evangelos L.
8
Fotopoulos, Christos V.
7
Haffar, Mohamed
6
Gotzamani, Katerina
5
Al-Karaghouli, Wafi
4
Bolboli, Seyed Amir
4
Bouranta, Nancy
4
Bäckström, Ingela
4
Lütke, Oliver
4
Moschidis, Odysseas
4
Psomas, Evangelos
4
Vouzas, Fotis
4
Dhall, Neelam
3
Djebarni, Ramdane
3
Ghoneim, Ahmad
3
He, Zhen
3
Hutchins, David C.
3
Ingelsson, Pernilla
3
Ismyrlis, Vasileios
3
Lagrosen, Yvonne
3
Muthukumar, N.
3
Nachiappan, R. M.
3
Reiche, Markus
3
Shuaib, Kabir Musa
3
Sinha, Neena
3
Thul, Martin
3
Vouzas, Fotis K.
3
Zafiropoulos, Kostas
3
Zee, Susan Mu-lan
3
Al-Shamali, Ahmed
2
Baird, Kevin
2
Carvalho, André M.
2
Carvalho, João Álvaro
2
Chatzipetrou, Evrikleia
2
Chatzoglou, Prodromos
2
Chatzoudes, Dimitrios
2
Che Azlan Bin Taib
2
Cronemyr, Peter
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Dahlgaard, Jens Jörn
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Managing service quality : MSQ ; an international journal
2
Global business and organizational excellence : a review of research & best practices
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
4
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1
Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
Bouranta, Nancy
;
Psomas, Evangelos L.
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011648883
Saved in:
2
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
Saved in:
3
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
4
Capital One Banks on Six Sigma for strategy execution and culture transformation
Immaneni, Aravind
;
McCombs, Allen
;
Cheatham, Gus
; …
- In:
Global business and organizational excellence : a …
26
(
2006/07
)
6
,
pp. 43-54
Persistent link: https://www.econbiz.de/10003689209
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