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~person:"Ang, Pheng Huat"
~person:"Berry, Leonard L."
~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
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Ang, Pheng Huat
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Harvard business review on managing health care
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Interaktionen im Dienstleistungsbereich
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Managing emerging technologies and organizational transformation in Asia : a casebook
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Clueing in customers
Berry, Leonard L.
;
Bendapudi, Neeli
- In:
Harvard business review on managing health care
,
(pp. 73-88)
.
2007
Persistent link: https://www.econbiz.de/10003584457
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2
The role of Feedback Unit (FBU) in e-government
Chan, Calvin Meng Lai
;
Ang, Pheng Huat
- In:
Managing emerging technologies and organizational …
,
(pp. 127-149)
.
2006
Persistent link: https://www.econbiz.de/10003560495
Saved in:
3
Designing the service factory for customers and employees
Wall, Eileen A.
;
Berry, Leonard L.
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 521-531)
.
2001
Persistent link: https://www.econbiz.de/10001555462
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