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~person:"Antony, Jiju"
~person:"Bosma, Joost"
~subject:"Dienstleistungsqualität"
~subject:"Netherlands"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Netherlands
Customer satisfaction
2
Kundenzufriedenheit
2
Local public transport
2
Service quality
2
Öffentlicher Nahverkehr
2
Beziehungsmarketing
1
Kano model
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Norwegen
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Quality improvement
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Qualitätsmanagement
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Railway transport
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Schienenverkehr
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Service quality improvement
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customer satisfaction
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Aufsatz in Zeitschrift
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Antony, Jiju
Bosma, Joost
Srivastava, Govind Nath
3
Veeneman, Wijnand W.
3
Edvardsson, Bo
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Ittamalla, Rajesh
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Interfaces : the INFORMS journal on the practice of operations research
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
2
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Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
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2
Developing a service improvement system for the National Dutch Railways
Verhoef, Peter C.
;
Heijnsbroek, Martin
;
Bosma, Joost
- In:
Interfaces : the INFORMS journal on the practice of …
47
(
2017
)
6
,
pp. 489-504
Persistent link: https://www.econbiz.de/10011784189
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