Developing a service improvement system for the National Dutch Railways
Year of publication: |
November-December 2017
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Authors: | Verhoef, Peter C. ; Heijnsbroek, Martin ; Bosma, Joost |
Published in: |
Interfaces : the INFORMS journal on the practice of operations research. - Catonsville, MD : INFORMS, ISSN 0092-2102, ZDB-ID 120785-4. - Vol. 47.2017, 6, p. 489-504
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Subject: | customer satisfaction | public transport | big data | Niederlande | Netherlands | Norwegen | Norway | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Schienenverkehr | Railway transport | Öffentlicher Nahverkehr | Local public transport |
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