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~person:"Arici, Nagihan Cakmakoglu"
~person:"Awasthi, Ashwini K."
~person:"Chebat, Jean-Charles"
~person:"Noussair, Charles"
~subject:"Beschwerdemanagement"
~subject:"Satisfaction"
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Beschwerdemanagement
Satisfaction
Emotion
11
Emotions
10
Experiment
7
emotions
6
Consumer behaviour
5
Konsumentenverhalten
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Customer satisfaction
3
Kundenzufriedenheit
3
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Zufriedenheit
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behavioral economics
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choice experiments
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ecosystem services
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rationality
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Appraisal Theory of Emotions
2
Beziehungsmarketing
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Cognition
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Complaint management
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Dienstleistungsqualität
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Game theory
2
Inward and outward negative emotions
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Kognition
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Loyalty
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Public goods
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Relationship marketing
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Service failure and recovery
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Spieltheorie
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Strafe
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facereading
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fear
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Öffentliche Güter
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Ab
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Arici, Nagihan Cakmakoglu
Awasthi, Ashwini K.
Chebat, Jean-Charles
Noussair, Charles
Arici, Hasan Evrim
3
Cervera-Taulet, Amparo
3
Septianto, Felix
3
Svensson, Göran
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Calderón Garcia, Haydée
2
Calvo-Porral, Cristina
2
Connelly, Rachel
2
Esche, Frederike
2
Hopfensitz, Astrid
2
Kimmel, Jean
2
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2
Lévy Mangin, Jean-Pierre
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Orsingher, Chiara
2
Otero-Neira, Carmen
2
Padin, Carmen
2
Pérez, Andrea
2
Rodríguez del Bosque, Ignacio A.
2
Ruiz Vega, Agustín V.
2
Scheve, Christian von
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Schupp, Jürgen
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Tubillejas-Andrés, Berta
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Tulucu, Fadime
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Abbott, JéAnna Lanza
1
Akour, Iman
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Al Kurdi, Barween
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Al Shurideh, Muhammad
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Allard, Thomas
1
Alzoubi, Haitham M.
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Amit, Adi
1
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1
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Environmental & resource economics : the official journal of the European Association of Environmental and Resource Economists
1
Journal of business research : JBR
1
Journal of consumer marketing
1
Journal of economic studies
1
The service industries journal
1
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ECONIS (ZBW)
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1
Does happiness raise test scores : does fear lower them : experimental evidence
Noussair, Charles
;
Seaback, Kierstin
- In:
Journal of economic studies
50
(
2023
)
8
,
pp. 1637-1646
Persistent link: https://www.econbiz.de/10014428626
Saved in:
2
Behavioural consequences of verbally expressed and unexpressed customer rage
emotions
Awasthi, Ashwini K.
;
Kumar, Vineet
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 133-144
Persistent link: https://www.econbiz.de/10013165322
Saved in:
3
Emotions
in service research : evolutionary analysis and empirical review
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Arici, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 919-947
Persistent link: https://www.econbiz.de/10013362158
Saved in:
4
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
5
Sad or happy? : the effects of
emotions
on stated preferences for environmental goods
Hanley, Nick
;
Boyce, Christopher J.
;
Czajkowski, Mikołaj
; …
- In:
Environmental & resource economics : the official …
68
(
2017
)
4
,
pp. 821-846
Persistent link: https://www.econbiz.de/10011803828
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