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~person:"Armstrong, Gary"
~person:"Pepels, Werner"
~person:"Talib, Faisal"
~subject:"Aufsatzsammlung"
~subject:"Dienstleistung"
~subject:"Marketingmanagement"
~subject:"Qualitätsmanagement"
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Aufsatzsammlung
Dienstleistung
Marketingmanagement
Qualitätsmanagement
Marketing
74
Marketing management
67
Quality management
57
Theorie
51
Theory
51
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30
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25
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21
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17
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36
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23
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69
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Armstrong, Gary
Pepels, Werner
Talib, Faisal
Bruhn, Manfred
226
Antony, Jiju
133
Kotler, Philip
121
Meffert, Heribert
97
Homburg, Christian
92
Devadasan, S. R.
60
Ahlert, Dieter
58
Tomczak, Torsten
49
Bauer, Hans H.
45
Dale, Barrie G.
45
Keller, Kevin Lane
45
Töpfer, Armin
45
Corsten, Hans
44
Rahman, Zillur
44
Berndt, Ralph
43
Kleinaltenkamp, Michael
42
Sheth, Jagdish N.
42
Backhaus, Klaus
41
Tuominen, Kari
41
Kamiske, Gerd F.
40
Stauss, Bernd
40
Kirchgeorg, Manfred
39
Esch, Franz-Rudolf
38
Kumar, V.
38
Albers, Sönke
37
Madhani, Pankaj M.
37
Belz, Christian
36
Wiedmann, Klaus-Peter
36
Zink, Klaus J.
36
Cudney, Elizabeth A.
35
Jochem, Roland
33
Burmann, Christoph
32
Shahin, Arash
32
Wiele, Ton van der
32
Albach, Horst
31
Sampaio, Paulo
31
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31
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Alles, was Sie wissen müssen
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Allgemeine Betriebswirtschaftslehre
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B2B-Handbuch Operations Management : Industriegüter erfolgreich vermarkten
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Beiträge der Fachhochschule für Wirtschaft
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Benchmarking : an international journal ; BIJ
1
Betriebswirtschaft in Studium und Praxis
1
Controlling
1
Das Kompendium
1
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
1
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
1
Health marketing quarterly
1
Instrumente zur Gestaltung von After Sales Services
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
International journal of quality and innovation
1
International journal of services and operations management
1
Kompendium Management in Banking & Finance
1
Lehrbuch
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Marketingeffizienz - Kosten senken und Erlöse steigern
1
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Pearson Global edition
1
Praxishandbuch Relaunch : Potenziale vorhandener Marken richtig ausschöpfen
1
Praxisnahes Wirtschaftsstudium
1
Prozesssteuerung und Führungsverhalten
1
Redline Wirtschaft
1
Services marketing quarterly
1
The Prentice Hall series in marketing
1
The TQM journal : the international review of organizational improvement
1
The international journal of productivity and performance management : IJPPM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
UTB / Betriebswirtschaftslehre
1
VfW-Skriptenreihe
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ECONIS (ZBW)
131
USB Cologne (EcoSocSci)
7
OLC EcoSci
1
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1
An Empirical Investigation of Relationship between Total Quality
Management
Practices and Quality Performance in Indian Service Companies
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
-
2016
will provide valuable
knowledge
to top-
management
of service companies, to refine their current TQM practices and …Purpose – The purpose of this paper is to investigate the relationship between total quality
management
(TQM) practices …
Persistent link: https://www.econbiz.de/10014129769
Saved in:
2
A Theoretical Model on Total Quality
Management
Enablers and Information Technology Resources for the Information and Communication Technology Industry
Khanam, Suby
;
Siddiqui, Jamshed
;
Talib, Faisal
-
2016
Total quality
management
(TQM) and information technology (IT) are becoming essential features of any industry. TQM is … managerial approach that continuously enhances the industry performance, while IT is technical
knowledge
and both are frequently … used by quality
management
(QM) experts to fulfill their customer requirements. When TQM enablers are combined with IT …
Persistent link: https://www.econbiz.de/10014129558
Saved in:
3
Assessing the Awareness of Total Quality
Management
in Indian Service Industries : An Empirical Investigation
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
-
2016
Purpose – Total quality
management
(TQM) has begun to influence national business systems and is widely seen as a … awareness in the Indian service sector as a whole and suggest some additional improvements in the
knowledge
of TQM to the …
Persistent link: https://www.econbiz.de/10014129763
Saved in:
4
Handbuch Modernes Marktforschungs-
Management
Pepels, Werner
-
2022
Persistent link: https://www.econbiz.de/10013257200
Saved in:
5
Total Quality
Management
and Service Quality : An Exploratory Study of
Management
Practices and Barriers in Service Industries
Talib, Faisal
;
Rahman, Zillur
;
Siddiqui, Jamshed
; …
-
2016
During the last two decades, the level of total quality
management
(TQM) awareness has considerably increased in the …
Persistent link: https://www.econbiz.de/10014035288
Saved in:
6
A Study of Total Quality
Management
and Supply Chain
Management
Practices
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
-
2016
Purpose – The purpose of this paper is to present a set of total quality
management
(TQM) and supply chain
management
… these practices and found that
management
support and commitment, customer focus, and supplier partnership are the most …
Persistent link: https://www.econbiz.de/10014129757
Saved in:
7
Assessment of Total Quality
Management
Implementation in Indian Service Industries
Talib, Faisal
;
Faisal, Nishat
-
2019
The purpose of this paper is to examine the extent to which total quality
management
(TQM) practices have been … top and middle managers in Indian service industries. The results reveals that six TQM practices i.e. top-
management
… commitment; customer focus; process
management
; quality systems; teamwork; and communication are effectively implemented across …
Persistent link: https://www.econbiz.de/10014123128
Saved in:
8
Principles of marketing
Kotler, Philip
;
Armstrong, Gary
;
Balasubramanian, Sridhar
-
2024
-
Nineteenth edition, global edition
principles of marketing within an innovative customer-value framework, providing you with the
knowledge
and resources to create …
Persistent link: https://www.econbiz.de/10013532033
Saved in:
9
Assessment of Total Quality
Management
Implementation in Indian Service Industries
Talib, Faisal
-
2020
The purpose of this paper is to examine the extent to which Total Quality
Management
(TQM) practices have been … revealed that six TQM practices, i.e., top-
management
commitment, customer focus, process
management
, quality systems, teamwork …
Persistent link: https://www.econbiz.de/10012827223
Saved in:
10
Assessment of Total Quality
Management
Implementation in Indian Service Industries
Talib, Faisal
-
2016
The purpose of this paper is to examine the extent to which total quality
management
(TQM) practices have been … top and middle managers in Indian service industries. The results reveals that six TQM practices i.e. top-
management
… commitment; customer focus; process
management
; quality systems; teamwork; and communication are effectively implemented across …
Persistent link: https://www.econbiz.de/10012977674
Saved in:
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