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~person:"Arndt, Aaron D."
~person:"Donkers, Bas"
~source:"econis"
~subject:"Beziehungsmarketing"
~subject:"Kfz-Markt"
~type:"article"
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Beziehungsmarketing
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Automotive services industry
3
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Salespeople
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Arndt, Aaron D.
Donkers, Bas
Diez, Willi
3
Huber, Frank
3
Meinig, Wolfgang
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Journal of retailing
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.
;
Karande, Kiran
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
Saved in:
2
Understanding brand and dealer retention in the new car market: the moderating role of brand tier
Verhoef, Peter C.
;
Langerak, Fred
;
Donkers, Bas
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 97-113
Persistent link: https://www.econbiz.de/10003438286
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