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~person:"Arsenovic, Jasenko"
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Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
2
Bad-Mouthing Behavior
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Collaboration
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Compensation
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Complaint Management
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Customer service
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Justice theory
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Kundenservice
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Latent class cluster analysis
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Arsenovic, Jasenko
Han, Heesup
70
Homburg, Christian
59
Mattila, Anna S.
41
Aksoy, Lerzan
35
Mittal, Vikas
34
Svensson, Göran
34
Gustafsson, Anders
30
Söderlund, Magnus
29
Ringle, Christian M.
28
Usman, Osly
28
Wong, IpKin Anthony
28
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bilgihan, Anil
21
Jang, Soocheong
21
Bauer, Hans H.
20
Ryu, Kisang
20
Spiller, Achim
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Lee, Choong-Ki
19
Stauss, Bernd
19
Töpfer, Armin
19
Amin, Muslim
18
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
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Journal of business research : JBR
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
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