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~person:"Ashkanasy, Neal M."
~person:"Fürst, Andreas"
~subject:"Bundling strategy"
~subject:"Krankenhaus"
~subject:"Relationship marketing"
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Bundling strategy
Krankenhaus
Relationship marketing
Beziehungsmarketing
4
Dienstleistungsmanagement
4
Service management
4
Arbeitsgestaltung
2
Arbeitspsychologie
2
Beschwerdemanagement
2
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2
Customer analysis
2
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2
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Ashkanasy, Neal M.
Fürst, Andreas
Bruhn, Manfred
10
Stauss, Bernd
10
Gebauer, Heiko
5
Aflaki, Sam
4
Baglieri, Enzo
4
Chase, Richard B.
4
Hadwich, Karsten
4
Kowalkowski, Christian
4
Popescu, Ioana
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Sydow, Jörg
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3
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3
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3
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2
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2
Balderjahn, Ingo
2
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Burr, Wolfgang
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2
Cheung, Fung Yi Millissa
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Dasu, Sriram
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Edvardsson, Bo
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Freiling, Jörg
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Research on emotion in organizations
2
Emerald insight
1
Journal of the Academy of Marketing Science
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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ECONIS (ZBW)
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Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012384843
Saved in:
2
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
-
First edition
Persistent link: https://www.econbiz.de/10012404544
Saved in:
3
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
Saved in:
4
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
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