Movarrei, Reza; Rezaee Vessal, Sara; Rezaee Vessal, Saeedeh - In: International Journal of Physical Distribution & … 52 (2021) 11, pp. 1-24
Purpose: In the COVID-19 pandemic, consumers increasingly opt for, or are forced to, use home delivery services. The authors study retailers' decisions regarding “delivery mode”, which is about outsourcing (vs. insourcing) the delivery service to a traditional delivery company or an...