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~person:"Auh, Seigyoung"
~person:"Bilgihan, Anil"
~subject:"Dienstleistungsqualität"
~subject:"Informationsverbreitung"
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Dienstleistungsqualität
Informationsverbreitung
Consumer behaviour
3
Konsumentenverhalten
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Switching behaviour
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Wechselverhalten
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Beziehungsmarketing
2
Customer satisfaction
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Service quality
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Alternative attractiveness
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Generation Y
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Information dissemination
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customer centricity
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customer education
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loyalty
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Auh, Seigyoung
Bilgihan, Anil
Marimuthu, Malliga
3
Chebat, Jean-Charles
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Edward, Manoj
2
Eilifsen, Aasmund
2
El-Manstrly, Dahlia
2
Knivsflå, Kjell Henry
2
Kolos, Krisztina
2
Somosi, Agnes
2
Stan, Valentina
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Stiassny, Alfred
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2
Aali, Abdulrahman Yousef al-
1
Agostini, Claudio A.
1
Agrawal, Manish
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Ahmed, Masood
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Al-Karaghouli, Wafi
1
Ali, Mazhar
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Amir, Dr.Huma
1
Anastasiou, Athanasios
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Andrews MacLelland, Melinda
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Arun Kumar Tarofder
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Babu, Mujahid Mohiuddin
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Journal of retailing and consumer services
1
Journal of service research : JSR
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
Saved in:
2
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
3
Consumer perception of knowledge-sharing in travel-related online social networks
Bilgihan, Anil
;
Barreda, Albert
;
Okumus, Fevzi
;
Nusair, …
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 287-296
Persistent link: https://www.econbiz.de/10011418426
Saved in:
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