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~person:"Büttgen, Marion"
~person:"Müller-Hagedorn, Lothar"
~subject:"KMU"
~subject:"Market research"
~subject:"Relationship marketing"
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Customer service
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8
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4
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Büttgen, Marion
Müller-Hagedorn, Lothar
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Gustafsson, Anders
6
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6
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6
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5
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5
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4
Bruhn, Manfred
4
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4
Dangelmaier, Wilhelm
4
Edvardsson, Bo
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
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McColl-Kennedy, Janet R.
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4
Seidel, Wolfgang
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Shin, Hyunju
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Sirianni, Nancy J.
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Terziev, Venelin
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Cheung, Fung Yi Millissa
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Chiguvi, Douglas
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Coenen, Christian
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Ellinger, Alexander E.
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Ferraro, Carla
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Flavián Blanco, Carlos
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Frei, Frances X.
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Futrell, Charles M.
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Zukunft im Handel : Studien für die Praxis
2
Kundenbindung im Handel
1
Psychology & marketing
1
The journal of services marketing
1
Three essays on success factors of digital and non-digital services
1
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ECONIS (ZBW)
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1
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
2
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
3
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
4
Kundenbindung im Handel
Müller-Hagedorn, Lothar
(
ed.
)
-
2001
-
2., aktualisierte und überarb. Aufl.
Persistent link: https://www.econbiz.de/10001555261
Saved in:
5
Kundenbetreuung durch Call Center?
Müller-Hagedorn, Lothar
;
Büchel, Daniela
- In:
Kundenbindung im Handel
,
(pp. 321-342)
.
2001
Persistent link: https://www.econbiz.de/10001572506
Saved in:
6
Kundenbindung im Handel
Müller-Hagedorn, Lothar
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10001399051
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