The influence of customer characteristics on frontline employees’ customer need knowledge
Björn A. Hüttel, Jan H. Schumann, Marion Büttgen, Zelal Ates, Marcin Komor, Julian Volz
| Year of publication: |
15.12.2017
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|---|---|
| Authors: | Hüttel, Björn Armin ; Schumann, Jan Hendrik ; Büttgen, Marion ; Ates, Zelal ; Komor, Marcin ; Volz, Julian |
| Published in: |
Three essays on success factors of digital and non-digital services. - Passau : Universität Passau. - 2017, p. 116-155
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| Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011894444