Sengupta, Aditi Sarkar; Yavas, Ugur; Babakus, Emin - In: International Journal of Bank Marketing 33 (2015) 7, pp. 884-903
employees to enhance their perception of P-J fit. Also investing in the recruitment and selection of customer-oriented frontline … personal and organizational resources resulting in complementary or supplementary effects on frontline employees’ fit … employees’ job performance and turnover intentions. Design/methodology/approach – A large-scale survey of 530 frontline …