Does hope moderate the impact of job burnout on frontline bank employees’ in‐role and extra‐role performances?
Year of publication: |
2013
|
---|---|
Authors: | Yavas, Ugur ; Babakus, Emin ; Karatepe, Osman M. |
Published in: |
International Journal of Bank Marketing. - Emerald Group Publishing Limited, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 31.2013, 1, p. 56-70
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Banks | Employees behaviour | Employees attitudes | Stress | Individual psychology | Frontline employees | Job burnout | Performance | Survey | Turkish Republic of Northern Cyprus |
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