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~person:"Baek, Jihyun"
~subject:"IT-Dienstleister"
~subject:"Interne Dienstleistung"
~subject:"Organisatorischer Wandel"
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IT-Dienstleister
Interne Dienstleistung
Organisatorischer Wandel
Business services
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Customer satisfaction
1
Customer service
1
Dienstleistung
1
Dienstleistungshandel
1
Dienstleistungsqualität
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Internal services
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Kundenservice
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Kundenzufriedenheit
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Service quality
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Services
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Trade in services
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Unternehmensdienstleistung
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commitment to extra-role customer service
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internal service empathy
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internal service quality
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internal service reliability
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internal service responsiveness
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Baek, Jihyun
Bondarouk, Tanya
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Vollmer, Marcell
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
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Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
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