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~person:"Bagherzadeh, Ramin"
~person:"Schoefer, Klaus"
~subject:"Kundenzufriedenheit"
~type:"article"
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Kundenzufriedenheit
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
Beschwerdemanagement
2
Complaint management
2
Customer integration
2
Customer participation
2
Kundenintegration
2
Service recovery
2
Co-creation
1
Consumer behaviour
1
Customer service
1
Ethiopia
1
Hedonic value
1
Konsumentenverhalten
1
Kundenservice
1
Positive psychological capital
1
Satisfaction
1
Service failure
1
SmartPLS
1
Stress
1
Utilitarian value
1
Viral marketing
1
Virales Marketing
1
Word-of-mouth
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Work stress
1
customer participation
1
dark side
1
negative feelings
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role stress
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service co-development
1
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Bagherzadeh, Ramin
Schoefer, Klaus
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
Ahn, Jinwoo
2
Costers, Annelies
2
Evans, Kenneth R.
2
Le Nguyen Hau
2
Mengüç, Bülent
2
Pham Ngoc Thuy
2
Rho, Taeseok
2
Robbert, Thomas
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Roth, Stefan
2
Straus, Lennart
2
Tanford, Sarah
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2
Agrawal, Amit Kumar
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Amenuvor, Fortune Edem
1
Anokhin, Sergey Alexander
1
Anwar, Sohail
1
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1
Bahar, Reyhan
1
Balaji, M. S.
1
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1
Berenguer Contrí, Gloria
1
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1
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1
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1
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Bourdin, David
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Cai, Ruiying
1
Chakraborty, Kamalika
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International journal of bank marketing
1
Journal of retailing and consumer services
1
Journal of service research
1
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ECONIS (ZBW)
3
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Is
customer
participation
always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
2
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
The journey from
customer
participation
in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
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