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~person:"Bai, Billy"
~person:"Johnston, Robert"
~person:"Roth, Stefan"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsmanagement
20
Service management
20
Dienstleistung
9
Management
8
Kundenzufriedenheit
4
Betriebliche Wertschöpfung
3
Dienstleistungssektor
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Service industry
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Theorie
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Value creation
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Betriebswirtschaftslehre
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Beziehungsmarketing
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Business process management
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Consumer behaviour
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Dienstleistungsqualität
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Herbert Woratschek
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Konsumentenverhalten
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Kundenintegration
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Preismanagement
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Pricing strategy
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Auktionstheorie
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Bai, Billy
Johnston, Robert
Roth, Stefan
Gouthier, Matthias H. J.
3
Altinay, Levent
2
Cheung, Fung Yi Millissa
2
Mattila, Anna S.
2
Straus, Lennart
2
To, Wai Ming
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Springer Fachmedien Wiesbaden
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Fokus Dienstleistungsmarketing
1
International journal of hospitality management
1
Managing service quality : MSQ ; an international journal
1
Research
1
Service Value als Werttreiber : Konzepte, Messung und Steuerung
1
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ECONIS (ZBW)
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1
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
2
Kundenmitwirkung bei der Dienstleistungsspezifizierung : Auswirkungen auf Kundenbeurteilung und -verhalten
Straus, Lennart
-
2017
Persistent link: https://www.econbiz.de/10011582938
Saved in:
3
Preissysteme zur Gestaltung und Aufteilung des Service Value
Roth, Stefan
;
Stoppel, Eduard
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 183-204)
.
2014
Persistent link: https://www.econbiz.de/10010359517
Saved in:
4
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
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