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~person:"Bakti, I Gede Mahatma Yuda"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
4
Service quality
4
Gesundheitsversorgung
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Health care
3
Indonesia
3
Indonesien
3
Consumer behaviour
2
Customer satisfaction
2
Gesundheitswesen
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Health care system
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Healthcare service
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Konsumentenverhalten
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Kundenzufriedenheit
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Satisfaction
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Behavioural intention
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Beziehungsmarketing
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Confidence
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Developing countries
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Entwicklungsländer
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Healthcare
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Hospital
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Image
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Index
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Krankenhaus
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Local public transport
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Loyalty
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Multi-level
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Patient perspective
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Patienten
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Patients
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Perceived risk
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Perceived value
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Public transport
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Relationship marketing
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Risiko
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Sacrifice
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Subjective norm
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Bakti, I Gede Mahatma Yuda
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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The international journal of productivity and performance management : IJPPM
2
International journal of quality & reliability management
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
4
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Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
;
Rakhmawati, Tri
; …
- In:
The international journal of productivity and …
65
(
2016
)
1
,
pp. 25-41
Persistent link: https://www.econbiz.de/10011432007
Saved in:
2
Healthcare service quality model : a multi-level approach with empirical evidence from a developing country
Sik, Sumaedi
;
Yarmen, Medi
;
Bakti, I Gede Mahatma Yuda
- In:
The international journal of productivity and …
65
(
2016
)
8
,
pp. 1007-1024
Persistent link: https://www.econbiz.de/10011629478
Saved in:
3
Investigating patient loyalty : an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)
Yarmen, Medi
;
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
; …
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10011587081
Saved in:
4
Factors influencing the behavioral intention of public transport passengers
Widianti, Tri
;
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
; …
- In:
International journal of quality & reliability management
32
(
2015
)
7
,
pp. 666-692
Persistent link: https://www.econbiz.de/10011442166
Saved in:
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