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~person:"Balaji, M. S."
~person:"Li, Chan"
~person:"Rivkin, Steven G."
~person:"Rockoff, Jonah E."
~type_genre:"Article in journal"
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
49
Service quality
49
Lehrkräfte
14
Teaching profession
14
Consumer behaviour
13
Customer satisfaction
13
Konsumentenverhalten
13
Kundenzufriedenheit
13
USA
12
United States
12
Beziehungsmarketing
11
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11
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10
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10
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Allgemeinbildende Schule
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Impact assessment
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Texas
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Viral marketing
4
Virales Marketing
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Wirkungsanalyse
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audit quality
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Arbeitszufriedenheit
3
Bildungschancen
3
Bildungsertrag
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Equality of opportunity in education
3
Interaction quality
3
Internal control
3
Internes Kontrollsystem
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Article
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49
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Balaji, M. S.
Li, Chan
Rivkin, Steven G.
Rockoff, Jonah E.
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Sharma, Piyush
19
Wong, IpKin Anthony
19
Hanushek, Eric Alan
18
Witell, Lars
18
Zhang, Min
18
Jang, Soocheong
17
Marimon, Frederic
17
Gil Saura, Irene
16
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Qu, Hailin
14
Quick, Reiner
14
Amin, Muslim
13
Bilgihan, Anil
13
Dwivedi, Yogesh Kumar
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
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Journal of business research : JBR
5
Journal of public economics
4
The American economic review
4
Accounting horizons : a quarterly publication of the American Accounting Association
2
Annual review of economics
2
Economics of education review
2
European journal of marketing : EJM
2
Journal of human resources : JHR
2
The accounting review : a publication of the American Accounting Association
2
The journal of economic perspectives : EP ; a journal of the American Economic Association
2
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
American economic journal : a journal of the American Economic Association
1
Auditing : a journal of practice & theory
1
Brookings papers on education policy
1
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of accounting and public policy
1
Journal of accounting, auditing & finance
1
Journal of consumer marketing
1
Journal of contemporary accounting & economics
1
Journal of labor economics
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Marketing intelligence & planning
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The economic journal : the journal of the Royal Economic Society
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
49
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Academic mobility in US public schools : evidence from nearly 3 million students
Austin, Wes
;
Figlio, David N.
;
Goldhaber, Daniel D.
; …
- In:
Journal of public economics
228
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014543758
Saved in:
3
Is it better to kill two birds with one stone? : internal control audit quality and qudit costs for integrated versus nonintegrated audits
Gunn, Joshua L.
;
Li, Chan
;
Liao, Lin
;
Zhou, Shan
- In:
The accounting review : a publication of the American …
98
(
2023
)
1
,
pp. 251-283
Persistent link: https://www.econbiz.de/10014234226
Saved in:
4
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
5
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
6
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
7
Financial reporting quality and auditor dismissal decisions at companies with common directors and auditors
Fan, Yangyang
;
Gunn, Joshua L.
;
Li, Chan
;
Shao, Jun
- In:
Contemporary accounting research : the journal of the …
39
(
2022
)
3
,
pp. 1871-1904
Persistent link: https://www.econbiz.de/10013464864
Saved in:
8
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
9
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
10
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
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