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~person:"Balaji, M. S."
~subject:"Airline"
~subject:"Lieferantenmanagement"
~type_genre:"Article in journal"
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Airline
Lieferantenmanagement
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
11
Relationship marketing
11
Beschwerdemanagement
5
Complaint management
5
Service failure
5
Viral marketing
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Arbeitszufriedenheit
3
Interaction quality
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Job satisfaction
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Brand management
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Qualitätsmanagement
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trust
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Airline industry
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Arbeitsleistung
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Balaji, M. S.
Svensson, Göran
24
Han, Heesup
8
Roberts-Lombard, Mornay
8
Mysen, Tore
7
Naumann, Earl
7
Hyun, Sunghyup Sean
6
Mpinganjira, Mercy
6
De Jager, Johan W.
5
Høgevold, Nils
5
Khan, M. Sajid
5
Messner, Wolfgang
5
Gil Saura, Irene
4
Guo, Chiquan
4
Høgevold, Nils M.
4
Lee, Tzong-ru
4
Mostert, Pierre
4
Nikbin, Davoud
4
Otero-Neira, Carmen
4
Padin, Carmen
4
Park, Eunil
4
Schiele, Holger
4
Wang, Yong Jian
4
Williams, Paul
4
Billström, Anders
3
Blut, Markus
3
Evanschitzky, Heiner
3
Giovanis, Apostolos
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Gligor, David M.
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Homburg, Christian
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Kim, Wansoo
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Lee, Jin-soo
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Loureiro, Sandra Maria Correia
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Mattila, Anna S.
3
Prentice, Catherine
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Pulles, Niels J.
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Rindell, Anne
3
Rutherford, Brian N.
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Sharma, Piyush
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European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of strategic marketing
1
Service business
1
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ECONIS (ZBW)
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
3
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
Saved in:
4
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
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