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~person:"Balaji, M. S."
~subject:"Interaction quality"
~type_genre:"Article in journal"
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Search: subject_exact:"Customer satisfaction"
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Interaction quality
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
11
Relationship marketing
11
Beschwerdemanagement
5
Complaint management
5
Service failure
5
Viral marketing
5
Virales Marketing
5
Arbeitszufriedenheit
3
Job satisfaction
3
Lieferantenmanagement
3
Satisfaction
3
Supplier relationship management
3
Brand image
2
Brand management
2
Confidence
2
Customer orientation
2
Markenführung
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Markenimage
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Perceived justice
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Quality management
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Qualitätsmanagement
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Vertrauen
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Word-of-mouth
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trust
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Airline
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Airline industry
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Arbeitsleistung
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Arbeitsverhalten
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Brand
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Brand betrayal
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Brand disappointment
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Brand recovery
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Brand relationship quality
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Article in journal
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Balaji, M. S.
Jha, Subhash
2
Babakus, Emin
1
Lassar, Walfried M.
1
Le Nguyen Hau
1
Nguyen Kim Ngoc Duyen
1
Pham Ngoc Thuy
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Ranjan, Kumar Rakesh
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Roy, Sanjit
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Sharma, Arun
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Wang, Mai-ling
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European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
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ECONIS (ZBW)
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Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
2
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
3
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
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