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~person:"Bauer, Hans H."
~person:"Brengman, Malaika"
~person:"Larivière, Bart"
~subject:"Consumer behaviour"
~subject:"Einzelhandel"
~subject:"Kfz-Industrie"
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Consumer behaviour
Einzelhandel
Kfz-Industrie
Customer service
13
Kundenservice
13
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
5
Konsumentenverhalten
5
Relationship marketing
5
Beschwerdemanagement
4
Complaint management
4
Retail trade
4
Deutschland
3
Dienstleistungssektor
3
Germany
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Robot
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Roboter
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English
6
German
3
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Bauer, Hans H.
Brengman, Malaika
Larivière, Bart
Gustafsson, Anders
8
Miao, Li
7
Gelbrich, Katja
5
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Barnes, Donald C.
4
Collier, Joel E.
4
Jerath, Kinshuk
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Seger-Guttmann, Tali
4
Sirianni, Nancy J.
4
Walsh, Gianfranco
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bolton, Ruth N.
3
Brady, Michael K.
3
Ferraro, Carla
3
Gauquier, Laurens de
3
Groth, Markus
3
Harris, Lloyd C.
3
Hellström, Daniel
3
Huang, Zhuowei
3
Li, Yi
3
Martin, Isabel
3
Mortimer, Gary
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
3
Sharma, Piyush
3
Sousa, Rui
3
Torres, Edwin N.
3
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Journal of business research : JBR
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of retailing and consumer services
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de
;
Willems, Kim
;
Cao, Hoang-Long
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
Saved in:
3
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
4
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
5
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
6
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
7
Jeder Fehler zählt : Produktfehler als Chance für das Kundenzufriedenheitsmanagement
Bauer, Hans H.
;
Donnevert, Tobias
;
Wetzel, Hauke
; …
-
2009
Persistent link: https://www.econbiz.de/10003810355
Saved in:
8
Kundenbindung im beratungsintensiven Einzelhandel : eine empirische Untersuchung unter besonderer Berücksichtigung von Konsumentenheterogenität
Martin, Isabel
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003801746
Saved in:
9
Verkaufstechniken für ein erfolgreiches Kundengespräch im Einzelhandel
Bauer, Hans H.
;
Huber, Frank
;
Martin, Isabel
-
2007
Persistent link: https://www.econbiz.de/10003427962
Saved in:
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