The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Bieke Henkens, Katrien Verleye, Bart Larivière
| Year of publication: |
2021
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|---|---|
| Authors: | Henkens, Bieke ; Verleye, Katrien ; Larivière, Bart |
| Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 38.2021, 2, p. 425-447
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| Subject: | Customer engagement | Customer well-being | Intrusiveness | Personalization | Smart product | Smart service system | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijresmar.2020.09.006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012591054