//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Bauer, Hans H."
~person:"Edvardsson, Bo"
~person:"Klaus, Philipp"
~subject:"Measurement"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Measurement
Dienstleistungsqualität
46
Service quality
46
Beziehungsmarketing
22
Relationship marketing
22
Customer satisfaction
18
Kundenzufriedenheit
18
Consumer behaviour
17
Konsumentenverhalten
17
Customer experience
11
Beschwerdemanagement
7
Complaint management
7
Dienstleistung
7
Services
7
Customer service
6
Kundenservice
6
Betriebliche Wertschöpfung
5
Customer integration
5
Deutschland
5
Dienstleistungssektor
5
Germany
5
Kundenintegration
5
Messung
5
Schweden
5
Service industry
5
Sweden
5
Value creation
5
E-commerce
4
Electronic Commerce
4
Customer value
3
Electronic Banking
3
Electronic banking
3
Gastronomie
3
Kundenwert
3
Luxury goods
3
Luxusgüter
3
Restaurant industry
3
Service experience
3
Service-Dominant Logic
3
Service-dominant logic
3
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Aufsatz im Buch
2
Book section
2
Language
All
English
3
German
2
Author
All
Bauer, Hans H.
Edvardsson, Bo
Klaus, Philipp
Bruhn, Manfred
7
Woratschek, Herbert
6
Park, Sang-June
4
Benkenstein, Martin
3
Carlson, Jamie
3
Cheng, Ching-Chan
3
Prybutok, Victor R.
3
Shahin, Arash
3
Yi, Youjae
3
Zhang, Min
3
Akter, Shahriar
2
AlNajem, Mohamad N.
2
Altuntas, Serkan
2
Asif, Muhammad
2
Audrezet, Alice
2
Awan, Muhammad Usman
2
Blut, Markus
2
Bressolles, Grégory
2
Carrión, Gabriel Cepeda
2
Casadesús, Martí
2
Chadha, Suresh Kumar
2
Chang, Ya-Yuan
2
Chetty, Raj
2
Dahlgaard, Jens Jörn
2
Datta, Biplab
2
Deiana, Eusebio
2
Dereli, Türkay
2
Falk, Tomas
2
Friedman, John N
2
Galetzka, Mirjam
2
Gremler, Dwayne D.
2
Hadwich, Karsten
2
Hammerschmidt, Maik
2
He, Zhen
2
Hegji, Charles E.
2
Heo, Jun-Yeon
2
Herrera, Roberto
2
Joshi, Pradeep
2
Kim, Kwang-jae
2
more ...
less ...
Published in...
All
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of market research
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
2
The dawn of traditional CX metrics? : examining satisfaction, EXQ, and WAR
Imhof, Gustavo
;
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
6
,
pp. 673-688
Persistent link: https://www.econbiz.de/10012308994
Saved in:
3
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
4
Messung von E-Servicequalität : eine branchenübergreifende Validierung
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
- In:
Interactive Marketing im Web 2.0+ : Konzepte und …
,
(pp. 37-55)
.
2008
Persistent link: https://www.econbiz.de/10003762102
Saved in:
5
Messung von E-Servicequalität : eine branchenübergreifende Validierung
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
- In:
Interactive Marketing im Web 2.0+ : Konzepte und …
,
(pp. 37-55)
.
2007
Persistent link: https://www.econbiz.de/10003565670
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->