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~person:"Bauer, Hans H."
~person:"Shahin, Arash"
~subject:"Dienstleistungsmarketing"
~subject:"Quality management"
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Dienstleistungsmarketing
Quality management
Service quality
45
Dienstleistungsqualität
43
Customer satisfaction
24
Kundenzufriedenheit
21
Qualitätsmanagement
20
Deutschland
19
Germany
18
Beziehungsmarketing
10
Dienstleistung
10
Messung
10
Relationship marketing
10
Theorie
10
Theory
10
Hotel industry
9
Hotellerie
9
Customer service
8
Electronic Banking
8
Estimation
8
Iran
8
Kundenservice
8
Measurement
8
Schätzung
8
Data envelopment analysis
7
Data-Envelopment-Analyse
7
Electronic banking
7
Hotel
7
Electronic Commerce
6
Performance measurement
6
Performance-Messung
6
Consumer behaviour
5
E-commerce
5
Konsumentenverhalten
5
Services marketing
5
AHP approach
4
AHP-Verfahren
4
Bank
4
Kano model
4
Lieferkette
4
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Undetermined
9
Free
1
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Article
19
Book / Working Paper
5
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Article in journal
17
Aufsatz in Zeitschrift
17
Arbeitspapier
3
Graue Literatur
3
Non-commercial literature
3
Working Paper
3
Aufsatz im Buch
2
Book section
2
Case study
1
Fallstudie
1
Hochschulschrift
1
Thesis
1
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Language
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English
19
German
5
Author
All
Bauer, Hans H.
Shahin, Arash
Bruhn, Manfred
66
Talib, Faisal
27
Rahman, Zillur
24
Meffert, Heribert
22
Qureshi, M. N.
17
Stauss, Bernd
17
Antony, Jiju
15
Benkenstein, Martin
12
Prybutok, Victor R.
12
Cudney, Elizabeth A.
11
Grönroos, Christian
11
Rust, Roland T.
11
Vargo, Stephen L.
11
Lusch, Robert F.
10
McFadden, Kathleen L.
10
Meyer, Anton
10
Schreier, Gerhard
10
Hadwich, Karsten
9
Kleinaltenkamp, Michael
9
Dahlgaard-Park, Su Mi
8
Fließ, Sabine
8
Marimon, Frederic
8
Wirtz, Jochen
8
Baron, Steve
7
Bitner, Mary Jo
7
Dwivedi, Yogesh Kumar
7
Gotzamani, Katerina
7
Gouthier, Matthias
7
Haller, Sabine
7
Iacobucci, Dawn
7
Pepels, Werner
7
Witell, Lars
7
Zeithaml, Valarie A.
7
Balouei Jamkhaneh, Hadi
6
Bäckström, Ingela
6
Corsten, Hans
6
Edvardsson, Bo
6
Georgiou, Andreas C.
6
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Published in...
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International journal of productivity and quality management : IJPQM
8
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
The TQM journal : the international review of organizational improvement
2
Arbeitspapier / Institut für Marketing, Universität Mannheim
1
Benchmarking : an international journal
1
Gabler Edition Wissenschaft
1
Hochschulmanagement
1
International journal of quality & reliability management
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
Optimal bundling : marketing strategies for improving economic performance ; with 48 tables
1
Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
24
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1
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24
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date (oldest first)
1
Assessing sustainable tourism development through
service
supply chain process maturity and
service
quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
3
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
4
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
5
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
6
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in
service
quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Importance-performance analysis of
service
quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
9
Developing House of Quality by integrating top roof and side roof matrices and
service
TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
Saved in:
10
Developing the Kano model by
service
quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
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