Developing the Kano model by service quality robust design : an integrative approach
Year of publication: |
2015
|
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Authors: | Shahin, Arash ; Janatyan, Nasibeh |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 16.2015, 4, p. 373-389
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Subject: | Taguchi robust experimental design | Kano model | service quality dimension | University of Isfahan | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Messung | Measurement | Robustes Verfahren | Robust statistics |
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