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~person:"Bayón, Tomás"
~subject:"Germany"
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Search: subject_exact:"Customer relationship management"
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Germany
Beziehungsmarketing
13
Relationship marketing
13
Consumer behaviour
7
Deutschland
7
Konsumentenverhalten
7
Customer satisfaction
4
Kundenzufriedenheit
4
Theorie
4
Theory
4
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3
Elektrizitätswirtschaft
3
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3
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3
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2
Arbeitszufriedenheit
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Communication
2
Customer service
2
Customer value
2
Dienstleistungsqualität
2
Employee retention
2
Energieversorgung
2
Energy supply
2
Job satisfaction
2
Kommunikation
2
Kundenservice
2
Kundenwert
2
Lieferantenmanagement
2
Luftverkehr
2
Marketing
2
Mitarbeiterbindung
2
Service quality
2
Supplier relationship management
2
Verbraucherzufriedenheit
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Akquisition
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Aktie
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Bayón, Tomás
Bruhn, Manfred
35
Homburg, Christian
35
Huber, Frank
31
Bauer, Hans H.
24
Wiedmann, Klaus-Peter
18
Herrmann, Andreas
17
Swoboda, Bernhard
13
Ahlert, Dieter
11
Foscht, Thomas
11
Günter, Bernd
11
Meffert, Heribert
11
Piller, Frank T.
11
Spiller, Achim
11
Albers, Sönke
10
Helm, Sabrina
10
Reichwald, Ralf
10
Stock-Homburg, Ruth
10
Wangenheim, Florian von
10
Benkenstein, Martin
9
Helmke, Stefan
9
Hilbert, Andreas
9
Töpfer, Armin
9
Diller, Hermann
8
Fürst, Andreas
8
Helmig, Bernd
8
Hennigs, Nadine
8
Hinterhuber, Hans H.
8
Krafft, Manfred
8
Meyer, Anton
8
Schramm-Klein, Hanna
8
Stauss, Bernd
8
Tscheulin, Dieter K.
8
Walsh, Gianfranco
8
Dietrich, Martin
7
Hennig-Thurau, Thorsten
7
Kenning, Peter
7
Silberer, Günter
7
Dangelmaier, Wilhelm
6
Eggert, Andreas
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Working paper / International University in Germany, School of Business Administration
6
Marketing : ZFP ; journal of research and management
1
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ECONIS (ZBW)
7
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1
A panel analytic view on core service buying in customer relationships : an example from the airline industry
Bayón, Tomás
-
2003
Persistent link: https://www.econbiz.de/10013441074
Saved in:
2
Der Einfluß von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Involvement : Design und Ergebnisse einer empirischen Studie im privaten Strommarkt
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441013
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3
Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441018
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4
Satisfaction, loyalty and word-of-mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441020
Saved in:
5
A panel-analytic view on core service buying in customer relationships : an example from the Airline industry
Bayón, Tomás
(
contributor
); …
-
2003
Persistent link: https://www.econbiz.de/10001974562
Saved in:
6
Der Einfluss von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Weiterempfehlungsverhalten : Design und Ergebnisse einer empirischen Studie im deutschen Stro...
Wangenheim, Florian von
;
Bayón, Tomás
;
Weber, Lars
- In:
Marketing : ZFP ; journal of research and management
24
(
2002
)
3
,
pp. 181-194
Persistent link: https://www.econbiz.de/10001696517
Saved in:
7
Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von
(
contributor
); …
-
2001
Persistent link: https://www.econbiz.de/10001709424
Saved in:
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