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~person:"Beduschi, Eliane Fátima Strapazzon"
~person:"El-Geneidy, Ahmed"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~type_genre:"Konferenzbeitrag"
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Customer satisfaction
Electronic Commerce
Beziehungsmarketing
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Consumer behaviour
2
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Kundenzufriedenheit
2
Relationship marketing
2
Customer loyalty
1
Dienstleistungsqualität
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Kano model
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Online retailing
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Penalty and reward contrast analysis
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Service attributes
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Beduschi, Eliane Fátima Strapazzon
El-Geneidy, Ahmed
Brüggemann, Philipp
2
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International journal of quality and service sciences
1
Research in transportation economics
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ECONIS (ZBW)
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Enjoying loyalty : the relationship between service quality, customer satisfaction, and behavioral intentions in public transit
Van Lierop, Dea
;
El-Geneidy, Ahmed
- In:
Research in transportation economics
59
(
2016
),
pp. 50-59
Persistent link: https://www.econbiz.de/10011706711
Saved in:
2
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
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