Enjoying loyalty : the relationship between service quality, customer satisfaction, and behavioral intentions in public transit
Year of publication: |
November 2016
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Authors: | Van Lierop, Dea ; El-Geneidy, Ahmed |
Published in: |
Research in transportation economics. - Amsterdam [u.a.] : Elsevier, ISSN 0739-8859, ZDB-ID 86498-5. - Vol. 59.2016, p. 50-59
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Subject: | Satisfaction | Loyalty | Structural equation modeling | Public transit | Service attributes | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour | Öffentlicher Nahverkehr | Local public transport |
Type of publication: | Article |
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Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1016/j.retrec.2016.04.001 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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