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~person:"Benhabib, Jess"
~person:"Grandey, Alicia"
~person:"Hur, Won-Moo"
~type_genre:"Aufsatz in Zeitschrift"
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Emotion
28
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12
Work behaviour
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7
Job satisfaction
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6
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6
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Aufsatz in Zeitschrift
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Benhabib, Jess
Grandey, Alicia
Hur, Won-Moo
Septianto, Felix
32
Ashkanasy, Neal M.
27
Han, Heesup
25
Bagozzi, Richard P.
23
Kemp, Elyria
20
Lindebaum, Dirk
17
Loureiro, Sandra Maria Correia
16
Mattila, Anna S.
16
Woosnam, Kyle M.
16
Phau, Ian
15
Shepherd, Dean A.
15
Humphrey, Ronald H.
13
Pham, Michel T.
13
Prayag, Girish
13
Welpe, Isabell M.
13
Cardon, Melissa S.
12
Connelly, Shane
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De Clercq, Dirk
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Gomez-Mejia, Luis R.
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Groth, Markus
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Kidwell, Blair
12
Sarkar, Abhigyan
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Antonetti, Paolo
11
Moon, Tae Won
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11
Chebat, Jean-Charles
10
Ladhari, Riadh
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Lee, Choong-Ki
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Li, Yan
10
Medler-Liraz, Hana
10
Prentice, Catherine
10
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10
Winden, Frans A. A. M. van
10
Bui, M̃y
9
Corbet, Shaen
9
Hanks, Lydia
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Journal of management
2
Personnel psychology : a journal of applied research
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Service business
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Baltic journal of management : BJM
1
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
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Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
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European journal of marketing
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Journal of service theory and practice : JSTP
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Research in organizational behavior : an annual series of analytical essays and critical reviews
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ECONIS (ZBW)
28
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1
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
2
The acceleration of emotional labor research : navigating the past and steering toward the future
Gabriel, Allison S.
;
Diefendorff, James M.
;
Grandey, Alicia
- In:
Personnel psychology : a journal of applied research
76
(
2023
)
2
,
pp. 511-545
Persistent link: https://www.econbiz.de/10014311211
Saved in:
3
The mixed blessing of coworker support : understanding family-work conflict, emotional exhaustion, and job satisfaction
Han, Youjin
;
Lee, Sang-Hoon
;
Hur, Won-Moo
;
Le, Hoanh-Su
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10014331063
Saved in:
4
When and how sales manager feedback contributes to sales performance : the role of emotional labor and cross-selling
Shin, Yuhyung
;
Hur, Won-Moo
;
Moon, Tae Won
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 599-625
Persistent link: https://www.econbiz.de/10013502597
Saved in:
5
Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo
;
Shin, Yuhyung
;
Moon, Tae Won
- In:
Journal of service research
25
(
2022
)
2
,
pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
Saved in:
6
Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung
;
Hur, Won-Moo
;
Hwang, Hansol
- In:
Service business
16
(
2022
)
2
,
pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
Saved in:
7
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
8
Coworker support as a double-edged sword : a moderated mediation model of job crafting, work engagement, and job performance
Shin, Yuhyung
;
Hur, Won-Moo
;
Choi, Wook-Hee
- In:
International journal of human resource management
31
(
2020
)
11
,
pp. 1417-1438
Persistent link: https://www.econbiz.de/10012262687
Saved in:
9
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
Saved in:
10
Fake it to make it? : emotional labor reduces the racial disparity in service performance judgments
Grandey, Alicia
;
Houston, Lawrence
;
Avery, Derek R.
- In:
Journal of management
45
(
2019
)
5
,
pp. 2163-2192
Persistent link: https://www.econbiz.de/10012004620
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