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~person:"Bessant, John R."
~person:"Gustafsson, Anders"
~person:"Maglio, Paul P."
~subject:"Air passenger transport"
~subject:"Betriebliche Wertschöpfung"
~subject:"Delphi technique"
~subject:"Forschung"
~subject:"Forschungskooperation"
~subject:"Welt"
~subject:"service innovation"
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Air passenger transport
Betriebliche Wertschöpfung
Delphi technique
Forschung
Forschungskooperation
Welt
service innovation
Dienstleistungsinnovation
18
Service innovation
18
Dienstleistung
11
Services
11
Dienstleistungssektor
9
Innovation
9
Service industry
9
Value creation
6
Innovation management
5
Innovationsmanagement
5
Dienstleistungsmanagement
4
Service management
4
Enterprise architecture
3
Unternehmensarchitektur
3
Bibliometrics
2
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Customer integration
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Dienstleistungsqualität
2
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2
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2
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2
Wissenschaft
2
World
2
service design
2
Beziehungsmarketing
1
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1
Business model innovation
1
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1
Client-Server-Architektur
1
Client-server architecture
1
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English
14
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Bessant, John R.
Gustafsson, Anders
Maglio, Paul P.
Edvardsson, Bo
5
Kitsios, Fotis
4
Kristensson, Per
4
Witell, Lars
4
Patrício, Lia
3
Snyder, Hannah
3
Aas, Tor Helge
2
Bridges, Eileen
2
Bruglieri, Maurizio
2
Carrubbo, Luca
2
Chu, Mei-Tai
2
Fombelle, Paul
2
Fowler, Kendra
2
Fuglsang, Lars
2
Kamariotou, Maria
2
Kerr, Don
2
Khaksar, Seyed Mohammad Sadegh
2
Khosla, Rajiv
2
Kunieda, Satomi
2
Lehmann, Claudia
2
Megaro, Antonietta
2
Mention, Anne-Laure
2
Möslein, Kathrin
2
Nonaka, Tomomi
2
Sangiorgi, Daniela
2
Scupola, Ada
2
Shahmehr, Fatemeh S.
2
Sharma, Vivek
2
Shimmura, Takeshi
2
Skålén, Per
2
Spohrer, Jim
2
Wang, Qiang
2
Zhao, Xiande
2
Aal, Kotaiba
1
Abedin, Babak
1
Adali, O. Ege
1
Ageron, B.
1
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Journal of business research : JBR
3
Driving service productivity : value-creation through innovation
2
Handbook of service science ; [Vol. 1]
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems and e-business management : ISeB
1
Innovation of strategic reflexivity
1
Journal of service research
1
Journal of service research : JSR
1
Management for professionals
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
14
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14
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1
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
2
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
3
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
4
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
5
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
6
Mapping customer behaviour : a key to successful new service development and innovation
Gustafsson, Anders
;
Edvardsson, Bo
;
Sandén, Bodil
- In:
Innovation of strategic reflexivity
,
(pp. 140-163)
.
2015
Persistent link: https://www.econbiz.de/10010528829
Saved in:
7
Service productivity in the healthcare sector
Bessant, John R.
- In:
Driving service productivity : value-creation through …
,
(pp. 131-165)
.
2014
Persistent link: https://www.econbiz.de/10011337808
Saved in:
8
Service tranformation through new information technology : information horizons revisited
Miles, Ian D.
;
Rush, Howard J.
;
Bessant, John R.
- In:
Driving service productivity : value-creation through …
,
(pp. 19-41)
.
2014
Persistent link: https://www.econbiz.de/10011337817
Saved in:
9
Driving service productivity : value-creation through innovation
Bessant, John R.
(
ed.
);
Lehmann, Claudia
(
contributor
); …
-
2014
Persistent link: https://www.econbiz.de/10011337877
Saved in:
10
A service science perspective on business model innovation
Maglio, Paul P.
;
Spohrer, Jim
- In:
Industrial marketing management : the international …
42
(
2013
)
5
,
pp. 665-670
Persistent link: https://www.econbiz.de/10010211449
Saved in:
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