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~person:"Beverland, Michael"
~person:"Muhammad Farrukh Abid"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Relationship marketing"
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Customer satisfaction
Einzelhandel
Relationship marketing
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Beverland, Michael
Muhammad Farrukh Abid
Grewal, Dhruv
11
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S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
2
How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean
;
Oppewal, Harmen
;
Beverland, Michael
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
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