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~person:"Bharadwaj, Sundar G."
~person:"Béal, Mathieu"
~subject:"Profitability"
~subject:"Supplier relationship management"
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Profitability
Supplier relationship management
Customer service
3
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2
Customer satisfaction
2
Dienstleistungsqualität
2
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Service recovery
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Customer profitability
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Customer solutions
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Marketing management
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Marketingmanagement
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Bharadwaj, Sundar G.
Béal, Mathieu
Helmke, Stefan
7
Dangelmaier, Wilhelm
4
Grunwald, Guido
3
Limbeck, Martin
3
Muther, Andreas
3
Uebel, Matthias
3
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Beyrouthy, Ghassan
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Journal of the Academy of Marketing Science
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
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The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
2
When and why do customer solutions pay off in business markets?
Worm, Stefan
;
Bharadwaj, Sundar G.
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10011737459
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