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~person:"Bilgihan, Anil"
~subject:"Dienstleistungsqualität"
~subject:"Informationsverbreitung"
~subject:"Social web"
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Dienstleistungsqualität
Informationsverbreitung
Social web
Consumer behaviour
2
Konsumentenverhalten
2
Switching behaviour
2
Switching costs
2
Wechselverhalten
2
Alternative attractiveness
1
Beziehungsmarketing
1
Customer loyalty
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Customer satisfaction
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Decision-making
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Generation Y
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Information dissemination
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Information exchange
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Internet marketing
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Knowledge transfer
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Kundenzufriedenheit
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Mobile communications
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Mobile technologies
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Mobilkommunikation
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Online-Marketing
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Perceived value
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Relationship marketing
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Service quality
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Social Web
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Social media
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Bilgihan, Anil
Marimuthu, Malliga
3
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Chebat, Jean-Charles
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1
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Journal of retailing and consumer services
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
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2
Consumer perception of knowledge-sharing in travel-related online social networks
Bilgihan, Anil
;
Barreda, Albert
;
Okumus, Fevzi
;
Nusair, …
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 287-296
Persistent link: https://www.econbiz.de/10011418426
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