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~person:"Bilstein, Nicola"
~person:"Boshoff, Christo"
~person:"Van Vaerenbergh, Yves"
~subject:"service recovery"
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service recovery
Beschwerdemanagement
15
Complaint management
15
Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
12
Kundenzufriedenheit
12
Beziehungsmarketing
11
Relationship marketing
11
Customer service
10
Kundenservice
10
Consumer behaviour
6
Konsumentenverhalten
6
Service recovery
5
Service failure
4
Brand image
2
Co-creation
2
Customer integration
2
Ethiopia
2
Kundenintegration
2
Markenimage
2
Meta-Analyse
2
Meta-analysis
2
Mobile communications
2
Mobilkommunikation
2
Viral marketing
2
Virales Marketing
2
service failure
2
Äthiopien
2
Bibliometrics
1
Bibliometrie
1
Brand equity
1
Brand management
1
Business process management
1
Cognition
1
Communication
1
Complaint status updates
1
Cultural identity
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Cultural intelligence
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Cultural orientation
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Bilstein, Nicola
Boshoff, Christo
Van Vaerenbergh, Yves
Grégoire, Yany
5
Mattila, Anna S.
4
Baker, Melissa A.
2
Béal, Mathieu
2
Cusin, Julien
2
Ding, May-Ching
2
Flacandji, Michaël
2
Lii, Yuan-Shuh
2
Lu, Lu
2
Wei, Jiahua
2
Abbasi, Amir Zaib
1
Abedi, Helya
1
Albadvi, Amir
1
Albus, Heidi
1
Ali, Sara
1
Andajigarmaroudi, Saeed
1
Anwar, Sohail
1
Apornak, Arash
1
Ashraf, Rohail
1
Atlikhan, Atefeh
1
Azilah Kasim
1
Bachrach, Daniel G.
1
Baker, Thomas
1
Baker, Thomas L.
1
Ball, Joan P.
1
Bearden, William O.
1
Bidokhti, Bahare Sabzevari
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Biswas, Supriya
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Bohrer, Laura
1
Bolton, Lisa E.
1
Bradley, Graham L.
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Brady, Michael K.
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Brown, Susan A.
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Böser, Stefanie
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Cantor, Victor John M.
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Capella, Michael L.
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International journal of electronic commerce : IJEC
1
Journal of service research
1
Journal of service research : JSR
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
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An assessment of consumers' subconscious responses to frontline employees' attractiveness in a service failure and recovery situation
Boshoff, Christo
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10011778220
Saved in:
2
Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
3
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
4
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
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